REPAIR TICKET MANAGEMENT

Create, track, and manage tickets from start to finish seamlessly.

A comprehensive suite of tools to handle and track repairs from start to finish in an organized way.

Repair ticket management now made simpler than before.

Our repair ticket management system allows you to handle and manage repair tickets from start to finish easily. You can create tickets, assign them to employees and technicians best suited to customer needs, and allocate tasks based on their skill and availability, all in one workflow. With custom ticket workflows, you can reduce human error and delays.

Organized Tickets

Fixitize simplifies your ticket organization for easy access, prioritization, and tracking. Quickly create tickets with all details such as customer info, device issues, and priority.

Ticket Management

Search for tickets effortlessly using the search on name, email, organization, contact email, etc, ensuring easy access and managing tickets effortlessly.

Track Progress

Organize your tickets by parameters such as ticket creation date, due date, or technician assigned, ensuring critical repairs are always prioritized and managed efficiently on time.

Structured ticket management for your techs with an organized workflow.

Fixitize’s ticket management system provides technicians with a well-structured ticket workflow that becomes the backbone of any repair request. The entire ticketing system software workflow integrates all aspects of repair ticketing in one software to reduce errors, increase technicians’ efficiency, and provide a better customer experience.

Monitor Progress

Fixitize provides detailed metrics for each repair ticket. Track the status, time taken, and technician assigned, allowing you to measure productivity and identify areas of improvement.

Ticket Tracker

Customers can track the status of their repair tickets in real-time, giving them peace of mind and reducing the need for frequent inquiries about their devices.

Transfer Tickets

Export detailed ticket reports for further analysis or sharing with other team members. The transfer feature allows you to transfer tickets to other repair shops for convenient handling.

Identify patterns, find bottlenecks and track employee performance.

With our robust reporting tools, a repair shop can generate detailed reports on technician performance, repair time, customer satisfaction, and overall operational efficiency. These insights can help identify bottlenecks, track technician productivity, and ensure continuous improvement.

Technician History

Access the entire history of every ticket, including all communications and updates, ensuring a transparent and organized repair process.

Device Reports

Use advanced filters to sort tickets by date range, ticket status, order type, priority, and more. This helps you keep track of high-priority orders and ensure timely completion.

Track Performance

Use our dashboard and analytic reports to track the number of tickets issued, time taken, and turnaround time of the device to understand the output of your business.

All interactions within one timeline for end-to-end service delivery.

Our work order ticket system has a built-in timeline that prioritizes both internal and external communication for enhanced customer service and improved user satisfaction. The timeline always keeps your customers updated with real-time progress and notifications, allowing them to track their device repairs with ease.

Status Workflows

Our status automation feature allows users to create their own statuses and workflow to meet the needs of technicians, managers, and business owners, ensuring a transparent repair process for all.

Multiple Filters

With the maintenance ticketing systems easily reset all applied filters to get a full view of your tickets. This feature ensures quick navigation through large volumes of tickets.

Track Tickets

Enable your customers to track their repair tickets in real-time with our customer-facing ticket tracker. Customers can view updates, approve repair estimates, and monitor the progress of their device repair.

Take the first step towards optimized
repair management — today!